7 Support
Everybody needs support from time to time, including you and your students. Faculty are welcome to contact the departments below with questions (and don’t worry if you’re not sure which one is best for your issue; we all work together to connect you to the right resources). Feel free to share the student support resources in your courses.
For Faculty:
eLearning
For pedagogical or technical support with the Learning Management System (LMS) and any integrated instructional technologies, contact BTC eLearning at elearninghelp@btc.edu or 360.752.8574.
Media Services
Contact Computer Services for training on lectern/AV equipment. If you have problems with the equipment or need to request additional equipment, please contact the Helpdesk at 360.752.8417.
Computer Services
For your BTC network credentials and passwords, computer-related issues or login issues, contact the Computer Help desk at 360.752.8417 or helpdesk@btc.edu.
BTC Canvas 101 for Teachers
Overview of Canvas with links to additional resources to support teaching online, hybrid and web-enhanced courses.
Teaching & Learning Academy (more details soon)
For Students:
Feel free to share these resources with your students.
BTC Technology Camp – Online
This video guide helps students navigate Bellingham Technical College’s technology, including passwords, links, webpages, and logins.
Canvas 101
This online tutorial covers the basics of using Canvas at BTC. It is student-focused but helpful for new teachers.
Learner Support Resources
This digital list of BTC support resources for students is also listed in the Help menu inside the LMS.
Learning to Learn Online
This online tutorial addresses how learning online is different from learning face-to-face. The Student-focused material is also helpful to new online teachers. It includes a self-assessment quiz for online learners.
Library
The library provides general student technology support along with traditional research help. It is located on the third floor of Campus Center. Please see the BTC website for current library hours. The library is closed between quarters. Phone: 360.752.8383 Email: library@btc.edu. Ask A Librarian 24/7 chat service is available in all Canvas courses.
Student Code of Conduct & Student Handbook
Comprehensive guides to academic expectations and student support services at BTC.
Tutoring
Please visit the Tutoring Center website for current hours/tutoring schedules. Phone: 360.752.8499 Email: tutoring@btc.edu