Business Technology Resources
Administrative Assistant
Administrative Office Management
Business Software Specialist
- Artificial Intelligence and Business (2023)
- Enhancing Work Productivity through Generative Artificial Intelligence: A Comprehensive Literature Review (2024)
- The Effect of ChatGPT on Business Success (2023)
- Welcome to the Era of ChatGPT et al. (2023)
- XAI for Churn Prediction in B2B Models: A Use Case in an Enterprise Software Company (2022)
Business Writing
- Analyzing the potential benefits and use cases of ChatGPT as a tool for improving the efficiency and effectiveness of business operations (2023)
- The Challenges and Opportunities of AI-Assisted Writing: Developing AI Literacy for the AI Age (2023)
- Transforming the generative pretrained transformer into augmented business text writer (2022)
Customer Service Representative
- ChatGPT and generative A.I. are changing the way we book travel (2023)
- ChatGPT: What it means for retail companies (2023)
- Controversy, and Ethical Challenges: ChatGPT and Its Impact on Customer Experience and Marketing. A Study of Professionals’ Perception towards this Emerging Trend (2024)
- How AI Chatbots like ChatGPT are Transforming Service Desks for MSMEs (2023)
- How companies can use generative AI for empathetic customer relationships to create lifetime value (2024)
- How Microsoft Sees Generative AI Revolutionizing Retail (2023)
- Is Artificial Intelligence Customer Service Satisfactory? Insights Based on Microblog Data and User Interviews (2022)
- Parloa, a conversational AI platform for customer service, raises $66M (2024)
- Research on Artificial Intelligence Customer Service on Consumer Attitude and Its Impact during Online Shopping (2020)
- Think You’re Talking to Real Customer Service? Think Again: Unveiling the Customer Service Scam (2024)
- Will AI customer service kill the call centre? (2024)