11.10 References
Anita Hedlund
Bower, S. A., & Bower, G. H. (2004). Asserting yourself: A practical guide for positive change. De Capo Press.
DeLaet, R. (2016). Introduction to healthcare careers. Wolters Kluwer: Lippincott Williams Wilkins Philadelphia.
Riley, J. (2024). Communication in nursing (10th ed.). Elsevier.
University of Massachusetts Global. (n.d.) Professionalism in the workplace: A guide for effective workplace etiquette. Blog, Events, & In the News. https://www.umassglobal.edu/news-and-events/blog/professionalism-and-workplace-etiquette