"

1.5 References

Clay, A., & Rut, M. (2019). Entering the void. Dialogues on art and urbanity. In C. Benincasa, G. Neri, & M. Trimarchi (Eds.), Art and economics in the City: New cultural maps (pp. 127-159). Transcript Verlag. https://doi.org/10.1515/9783839442142 CC BY-NC-ND 4.0.

Goeldner, R., & Ritchie, B. (2005). Tourism: Principles, practices, philosophies (9th ed.). John Wiley & Sons.

Jafari, J. (1977). Editor’s page. Annals of Tourism Research, 5(Supplement 1), 6-11.

Kachroo-Levin, M. (2021, July 20). What travel looked like through the decades. Travel + Leisure. https://www.travelandleisure.com/travel-tips/what-travel-looked-like-decades

Musinski, B. (2023, June 16). The history of credit cards. U.S. News & World Report. https://money.usnews.com/credit-cards/articles/the-history-of-credit-cards

National Air and Space Museum. (n.d.). The evolution of commercial airliners. Retrieved May 22, 2024, from https://airandspace.si.edu/explore/stories/evolution-commercial-airliner

Negroni, C. (2019, February). The flight that changed everything.Air & Space Magazine. https://www.smithsonianmag.com/air-space-magazine/707-flight-changed-everything-180971219/

Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12–40.

Sherrin, H. (2022, March 3). Thomas Cook and the invention of mass tourism in Victorian Britain. History Hit. https://www.historyhit.com/thomas-cook-invention-of-tourism/

Smith, V. L. (Ed.). (1977). Hosts and guests: The anthropology of tourism. University of Pennsylvania Press.

Solomon, M. (2015, September 24). Your customer service is your branding: The Ritz-Carlton case study. Forbes. https://www.forbes.com/sites/micahsolomon/2015/09/24/your-customer-service-style-is-your-brand-the-ritz-carlton-case-study/?sh=62ac400355ef

Statista Research Department. (2024, January 30). Share of travel and tourism’s total contribution to GDP worldwide in 2019 and 2022, with a forecast for 2023 and 2033. Statista. Retrieved May 22, 2024, from https://www.statista.com/statistics/1099933/travel-and-tourism-share-of-gdp/

Turner, D. A. (2015). It’s my pleasure: The impact of extraordinary talent and a compelling culture. Elevate.

Twain, M. (1897). Innocents abroad, or the new Pilgrim’s Progress. The American Publishing Co. (Original work published 1869)

UN Tourism. (n.d.). Glossary of tourism terms. United Nations. https://www.unwto.org/glossary-tourism-terms

UN Tourism. (2023, May 9). Tourism on track for full recovery as new data shows strong start to 2023. United Nations. https://www.unwto.org/news/tourism-on-track-for-full-recovery-as-new-data-shows-strong-start-to-2023

World Tourism Organization. (1995). Collection of tourism expenditure statistics (Technical Manual No. 2). Retrieved May 22, 2024, from https://web.archive.org/web/20100922120940/http://pub.unwto.org/WebRoot/Store/Shops/Infoshop/Products/1034/1034-1.pdf

World Travel & Tourism Council. (2023). Economic impact research. Retrieved May 22, 2024, from https://wttc.org/research/economic-impact

Zailani, S., & Omar, A. (2009, May). Antecedents and outcomes of non-compliance to halal among hoteliers in Malaysia: A down side of halal tourism [Conference presentation]. WASET 2009. https://www.researchgate.net/publication/269928490_Antecedents_and_Outcomes_of_Non-_Compliance_to_Halal_among_Hoteliers_in_Malaysia_A_Down_Side_of_Halal_Tourism

License

Icon for the Creative Commons Attribution 4.0 International License

Introduction to Hospitality Copyright © by SBCTC is licensed under a Creative Commons Attribution 4.0 International License, except where otherwise noted.