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Chapter 6: Transportation Services

Mark and Janice have purchased tickets to see their favorite singer live in Las Vegas. Tickets were expensive, but Mark and Janice are celebrating their 10th wedding anniversary and are looking forward to a special weekend away. Upon arriving at the airport, however, they met unexpectedly long lines at security and missed their flight. After four hours, Mark and Janice were able to secure seats on another flight, but it was scheduled to leave the following day. Mark and Janice had to stay the night in an airport hotel and their newly booked flight would land in Las Vegas too late for them to attend the concert. How did transportation affect Mark and Janice’s tourism expenses and experience?

This chapter examines the critical role of transportation in shaping and supporting the tourism and hospitality industry. It provides an overview of various modes of transportation and analyzes their suitability for different types of travelers. The chapter also explores the pricing strategies employed by transportation providers and assesses the economic impacts of transportation on local economies. Finally, this chapter addresses issues with sustainability, recent technological advancements, and emerging trends that are likely to influence the future of the transportation sector.

Objectives

Reading and reviewing this chapter will enable an attentive learner to accomplish the following tasks:

  1. Explain and evaluate the role of transportation in the hospitality industry, including its impact on guest experience, destination accessibility, and overall industry operations
  2. Describe and compare the major types of transportation services, including their characteristics, target markets, and relevance to the hospitality and tourism sectors
  3. Analyze the impact of transportation choices on guest satisfaction, accessibility, and travel experience
  4. Examine current trends and challenges in transportation services and assess their implications for the hospitality and tourism industries

Key Terms

  • Autonomous Vehicles (AVs)
  • Baggage Handling Services
  • Connectivity Hubs
  • Courtesy Shuttle
  • Electric Vehicles (EVs)
  • Ground Transportation
  • High-Speed Rail
  • Hyperloop
  • Intermodal Transportation
  • Loyalty Program
  • Micromobility
  • Port of Call
  • Public Transit
  • Ride-Sharing Services

License

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Introduction to Hospitality Copyright © by SBCTC is licensed under a Creative Commons Attribution 4.0 International License, except where otherwise noted.

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