Chapter 10: Conflict and Negotiations

Learning Objectives

After reading this chapter, you should be able to do the following:

  1. Understand the different types of conflict.
  2. Understand the causes of conflict.
  3. Understand the consequences of conflict.
  4. Understand how to manage conflict effectively.
  5. Understand the stages of the negotiation process.
  6. Understand how to avoid common negotiation mistakes.
  7. Engage in conflict management and negotiation ethically.
  8. Understand cross-cultural differences in conflict and negotiation.

License

Icon for the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License

Industrial Organizational Psychology Copyright © 2017 by University of Minnesota is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.

Share This Book