Appendix 11: Chapter Review Questions & Answer Keys
Chapter 1
Review Questions
- What is one of the most common reasons people choose a career in healthcare?
a. High paying salaries
b. A desire to help others
c. Shorter working hours
d. Limited career growth opportunities - What determines whether a credential for a profession needs to be a license, certification, registration, temporary or limited license, or permit?
a. The preference of the employer
b. The level of education completed
c. The law regulating the profession
d. The number of years of experience - Lack of health insurance is a common barrier to equitable healthcare access in the United States, true or false?
- Medicare and Medicaid are federal healthcare programs, true or false?
- Which of the following best illustrates a patient-centered approach in Aster’s healthcare experience?
a. Aster was required to make all medical decisions without input or guidance from healthcare professionals.
b. Aster was given a generic treatment plan without consideration of her lifestyle, preferences, or cultural background.
c. The physician handled every aspect of Aster’s care, from checking her vital signs to drawing blood and providing nutritional counseling.
d. The healthcare team worked together to ensure Aster received appropriate care and support tailored to her needs. - Which of the following best describes the key aspect of patient-centered care?
a. Ensuring the patient follows the doctor’s orders without question.
b. Providing respectful and considerate care that aligns with the patient’s informed choices.
c. Offering the same treatment to all patients, regardless of their individual needs or circumstances.
d. Prioritizing hospital efficiency over the patient’s personal preferences and access to care. - The key to patient-centered care is to offer ____________ and ____________ care.
- Healthcare facilities undergo audits conducted by the ____________ and other national organizations, such as the ____________, to assess the quality of care, ensure compliance with regulations, and protect patient safety.
- Individuals over 50 comprised more than one-third of the U.S. population as of 2021, influencing the demand for healthcare services, true or false?
- Healthcare has some of the highest pay based on level of ____________ compared to other industries.
Answer Key
- b. A desire to help others
- c. The law regulating the profession
- True
- True
- d. The healthcare team worked together to ensure Aster received appropriate care and support tailored to her needs.
- b. Providing respectful and considerate care that aligns with the patient’s informed choices.
- respectful and considerate
- Center of Medicare Services; Joint Commission
- True
- education
Chapter 2
Review Questions
- What is a key characteristic of inpatient care?
a. Patients receive care without staying overnight.
b. Patients must stay at least one night in a hospital or facility.
c. Inpatient care is only provided in emergency rooms.
d. Inpatient care settings employ the fewest healthcare professionals. - Which of the following is NOT a common category of hospitals?
a. Non-profit hospitals
b. For-profit hospitals
c. Government-owned hospitals
d. Privately-owned short-term clinics - Inpatient behavioral healthcare requires patients to stay in a hospital or specialized facility overnight, true or false?
- Treatment in healthcare settings is prioritized based on the severity of injuries or illnesses, with the sickest patients receiving care first, true or false?
- Which of the following is true about urgent care centers?
a. They treat only life-threatening conditions.
b. They require appointments before providing treatment.
c. They provide same-day medical care for non-life-threatening injuries and illnesses.
d. They are the same as walk-in clinics and offer identical services. - What is the primary purpose of skilled nursing facilities?
a. Providing care for elderly and disabled individuals with complex medical needs.
b. Functioning as independent living communities for healthy seniors.
c. Serving as a replacement for outpatient physical therapy clinics.
d. Offering temporary housing for people recovering from minor illnesses. - ADL is an abbreviation that stands for ___________________________.
- What is the main goal of a rehabilitation facility?
a. Providing long-term housing for elderly patients.
b. Helping patients recover and regain function after injuries or medical events.
c. Performing emergency surgeries.
d. Offering only speech therapy services. - Mental health and psychiatric clinics provide treatment for conditions such as:
a. High blood pressure and colds
b. Depression, anxiety, and bipolar disorder
c. Dental disease and cavities
d. Joint replacements and fractures - Providers of home healthcare only include physical therapists, true or false?
- State and local health departments do not offer substance abuse counseling, true or false?
Answer Key
- b. Patients must stay at least one night in a hospital or facility.
- d. Privately-owned short-term clinics
- True
- True
- c. They provide same-day medical care for non-life-threatening injuries and illnesses.
- a. Providing care for elderly and disabled individuals with complex medical needs.
- Activity of daily living
- b. Helping patients recover and regain function after injuries or medical events.
- b. Depression, anxiety, and bipolar disorder
- False
- False
Chapter 3
Review Questions
- Which of the following is NOT a Healthy People 2030 objective related to economic stability?
a. Reducing the number of families who lack stable access to food
b. Providing a universal basic income for all U.S. citizens
c. Improving workplace safety to reduce the number of workplace injuries
d. Raising the number of individuals living above the poverty line - Which of these Healthy People 2030 categories focuses on improving neighborhoods? (Select all that apply)
a. Economic stability
b. Education access and quality
c. Healthcare access and quality
d. Neighborhood and built environment
e. Social and community context - Which category of Healthy People 2030 directly addresses minimizing “equity gaps that interfere with access to higher education, well-paying jobs and services”?
a. Economic stability
b. Education access and quality
c. Neighborhood and Built Environment
d. Social and Community Context - The Dickey Amendment prohibits using federal funding to study gun death, true or false?
- This term refers to the study of the distribution and determinants of health-related states among specific populations and the application of that knowledge to control health problems.
a. Distribution
b. Determinants
c. Epidemiology
d. Pathology - During COVID-19, the public health sector of the U.S. federal government provided at-home tests, drive-up testing, meals for school children, and vaccine research for the population of the U.S., true or false?
- __________________________ focus on improving the quality of life and longevity of people with chronic illnesses.
- Systemic __________________________ underlies many disparities in social determinants of health that vary between ethnic or racial groups.
- What is one benefit of removing racial coefficients from kidney function tests?
a. Younger patients can now get tested for kidney function
b. Asian patients had higher rates of kidney function testing done
c. Black patients had higher rates of kidney transplant eligibility
d. Native American patients had poorer results of kidney function testing - Which of the following is NOT an example of how religion might affect health?
a. Family planning and contraceptive values
b. Euthanasia and assisted dying beliefs
c. Dietary restrictions or guidelines
d. Access to clean air and water
Answer Key
- b. Providing a universal basic income for all U.S. citizens
- d. Neighborhood and built environment; e. Social and community context
- b. Education access and quality
- False
- c. Epidemiology
- True
- Tertiary interventions
- Racism
- c. Black patients had higher rates of kidney transplant eligibility
- d. Access to clean air and water
Chapter 4
Review Questions
- Which of the following scenarios is one where the healthcare facility is not able to transfer a patient under the EMTALA Act rules?
a. A patient complaining of a sore throat
b. A patient in active labor
c. A patient brought into the ER with a broken leg
d. A patient with severe dementia - Abuse is defined as intentional deceit for financial gain, true or false?
- The Indian Healthcare Improvement Act (IHIA) was made permanent as part of the Patient Protection and Affordable Care Act (PPACA), true or false?
- Which of the following federal healthcare laws prevents illegal financial incentives that influence healthcare decisions?
a. The Emergency Medical Treatment and Labor Act (EMTALA)
b. The Health Information Technology for Economic and Clinical Health Act (HITECH)
c. The Stark Act
d. Patient Safety and Quality Improvement Act (PSQIA) - Which of the following is the responsibility of a HIPAA Compliance Officer?
a. Staff training on new clinical skills
b. Review patient charts to ensure accuracy
c. Conduct risk assessments
d. Create policies on billing processes - The Patient __________________________ and __________________________ Improvement Act protects employees in healthcare organizations from retaliation if they report unsafe conditions in the workplace.
- The Department of Health and Human Services, Office for __________________________ provides oversight for breaches of the Health Insurance and Portability and Accountability Act (HIPAA).
- __________________________ refers to personal information about a patient, including their name, birthdate, or other identifying information.
- HIPAA laws do not apply to law enforcement, true or false?
- Only clinical employees must comply with HIPAA laws, true or false?
Answer Key
- b. A patient in active labor
- False
- True
- c. The Stark Act
- c. Conduct risk assessments
- Safety; Quality
- Human Rights
- PHI
- True
- False
Chapter 5
Review Questions
- Who is responsible for giving provider orders in a healthcare setting?
a. Registered nurses (RN)
b. Medical assistants (MA)
c. Physicians and Physician Assistants (PA-C)
d. Physical Therapists (PT) - Healthcare workers in direct patient care settings must have strong __________________________ skills and possess a passion for __________________________ others.
- Which of the following is a key component of standard precautions in healthcare settings?
a. Ignoring the use of personal protective equipment (PPE) when working with patients
b. Proper hand hygiene and the use of personal protective equipment (PPE)
c. Only use gloves when handling bodily fluids
d. Avoiding handwashing unless hands are visibly dirty - What is the primary reason for immediately disposing of sharps in a designated sharps container?
a. To keep the workplace organized
b. Prevent needlestick injuries and reduce the risk of transmitting bloodborne pathogens
c. To provide a place to reuse the needles for cost-efficiency
d. To comply with patient preferences - Medical assistants (MAs) are only responsible for clinical tasks, such as taking vital signs and assisting with exams, true or false?
- Medical assistants (MAs) primarily work in __________________________ settings, such as doctors’ offices, ambulatory care clinics, and outpatient facilities.
- Which of the following best describes the difference between a Registered Nurse (RN) and a Licensed Practical Nurse (LPN)?
a. RNs have a broader scope of practice
b. LPNs have more training and responsibilities than RNs
c. RNs and LPNs have the same duties and level of responsibility in all healthcare settings
d. LPNs can prescribe medications and diagnose medical conditions like physicians - Where do most Physical Therapy Assistants (PTAs) find employment?
a. Pediatric rehabilitation centers only
b. Hospitals and private physical therapy practices
c. Schools and daycare centers
d. Administrative and managerial roles only - Respiratory therapists (RTs) work primarily in office settings and are not typically found in hospitals or emergency rooms, true or false?
- Which of the following is typically required for a career as a surgical technologist?
a. A bachelor’s degree in healthcare
b. Completion of an accredited surgical technology program
c. Certification is required in all states
d. No formal education is needed
Answer Key
- c. Physicians and Physician Assistants (PA-C)
- communication; helping
- b. Proper hand hygiene and the use of personal protective equipment (PPE)
- b. Prevent needlestick injuries and reduce the risk of transmitting bloodborne pathogens
- False
- outpatient
- a. RNs have a broader scope of practice
- b. Hospitals and private physical therapy practices
- False
- b. Completion of an accredited surgical technology program
Chapter 6
Review Questions
- What is the primary role of an emergency department in a hospital?
a. Provide long-term care for chronic conditions
b. Treat and stabilize patients who need immediate care
c. Perform routine medical exams and check-ups
d. Offer specialized surgeries for traumatic injuries - Level 1 trauma centers provide the most advanced care for critically injured patients, while Level 4 and 5 centers offer basic emergency services and transfer patients to higher-level centers for specialized care, true or false?
- The first point of contact for the public with emergency services is the public service access point, commonly known as __________________________.
- Paramedics and EMTs (including AEMTs) may also work in which of the following settings in addition to responding to emergency (911) calls?
a. Hospitals
b. Community settings as part of mobile integrated healthcare networks
c. Only emergency rooms
d. Government offices - EMTs and paramedics always use ambulances for patient transport, true or false?
- What is the typical composition of a medical helicopter crew?
a. A pilot and two paramedics
b. A pilot and a nurse
c. A pilot and two medical personnel, including a paramedic
d. A pilot and a physician - The development of EMS systems and qualifications is primarily managed by each state’s Office of Emergency Medical Services. However, these offices rely on the federal government’s National Highway Traffic Safety Administration EMS Education Agenda for the Future for guidance, true or false?
- Which of the following is NOT a requirement to work as an EMT, AEMT, or paramedic in Washington State?
a. Be at least 18 years old
b. Complete a medical school program
c. Have a high school diploma or GED
d. Be associated with a licensed EMS agency or similar entity - Continuing medical education is required for all three EMS professions, including Nationally Registered Paramedics (NRPs), Nationally Registered EMTs (NREMTs), and Nationally Registered Advanced-EMTs (NRAEMTs). These professions are required to renew their certification every 2 years, true or false?
- What is a typical responsibility of a paramedic at the beginning of their shift?
a. Perform emergency medical treatment on a patient
b. Take a break immediately after starting the shift
c. Complete paperwork for previous patients from the last shift
d. Assess the equipment in the response vehicle to ensure everything is functioning properly
Answer Key
- b. Treat and stabilize patients who need immediate care
- True
- 911 dispatch
- b. Community settings as part of mobile integrated healthcare networks
- False
- c. A pilot and two medical personnel, including a paramedic
- True
- b. Complete a medical school program
- True
- d. Assess the equipment in the response vehicle to ensure everything is functioning properly
Chapter 7
Review Questions
- Which type of cardiovascular technologist assists during the implantation of catheters?
a. Electrocardiography (EKG) technologists
b. Vascular technologists
c. Echocardiography technologists
d. Cardiologist technologists - The identification of a condition or disease based on signs, symptoms, medical history, and test results by a healthcare provider is called a…
a. Treatment
b. Diagnosis
c. Prescription
d. Screening - Most certified diagnostic medical sonographers practice under the title of registered diagnostic medical sonographer (RDMS), true or false?
- What professional performs diagnostic exams by administering small doses of radioactive medication to patients?
a. Radiologic technician
b. Nuclear Medicine Technologist
c. Computed tomography (CT) technologist
d. Magnetic resonance imaging (MRI) technologist - What type of radiologic technologist operates imaging equipment that uses radio waves and magnetic fields to produce images of a patient’s internal organs?
a. Computed tomography (CT) technologist
b. Mammography technologist
c. Radiologic technologist
d. Magnetic resonance imaging (MRI) technologist - Which statement about X-rays is true?
a. X-rays are an invasive procedure
b. X-rays use ionizing radiation to create images
c. X-rays cannot be used to assist in medical or surgical planning
d. All body images absorb X-rays equally - What are the academic and certification requirements for becoming a medical laboratory technician?
a. Completing a certificate program with no additional clinical training required.
b. Receiving on-the-job training without any formal education
c. Attending medical school to become a licensed physician
d. Earning an associate or bachelor’s degree in clinical laboratory science and passing a certification exam - What is the role of a phlebotomist in the laboratory?
a. Performing blood draws, labeling specimens, and ensuring proper storage for testing
b. Analyzing blood samples under a microscope to diagnose medical conditions
c. Administering intravenous (IV) medications prior to surgery
d. Performing surgical procedures to obtain tissue samples - Clinical laboratories are healthcare facilities where blood and bodily fluids are collected and sent for testing and analysis, true or false?
- What happens during mitral valve regurgitation?
a. The mitral valve becomes completely blocked, preventing blood flow
b. The right side of the heart is unable to pump blood
c. Blood leaks backward from the left ventricle into the left atrium during contraction
d. Oxygenated blood bypasses the lungs and circulates directly to the body
Answer Key
- d. Cardiologist technologists
- b. Diagnosis
- True
- b. Nuclear Medicine Technologist
- d. Magnetic resonance imaging (MRI) technologist
- b. X-rays use ionizing radiation to create images
- d. Earning an associate or bachelor’s degree in clinical laboratory science and passing a certification exam
- a. Performing blood draws, labeling specimens, and ensuring proper storage for testing
- True
- c. Blood leaks backward from the left ventricle into the left atrium during contraction
Chapter 8
Review Questions
- This task is an example of something a medical coder would do in their role:
a. Advocate for patients with insurance providers
b. Bill patients directly for any copay, coinsurance or deductible
c. Ensure that providers use appropriate diagnosis and procedural codes
d. Work to direct Information Technology in setting up billing software on company computers - This type of coding is used for medical diagnoses in the United States (2025):
a. ICD-9 codes
b. CPT codes
c. ICD-10 codes
d. HCPCS coding - After Sarah’s visit, when will the biller charge her for her portion of the payment?
a. Before the visit
b. At the time of the visit
c. Before billing insurance
d. After receiving payment from the insurance company and processing it - What level of training is required for a Certified Coding Specialist (CCS)?
a. High school diploma
b. 6 month program after high school
c. 1 year of experience after earning a CCA certificate
d. A two-year degree from a community college - In the section “A Day in the Life”, Gina verifies that these codes, which are required when multiple procedures or tests are added to the original visit code, are on the superbill form before submitting it.
a. CPT codes
b. ICD-10 codes
c. EMR
d. Modifiers - What is the difference between Health Information Technology (HIT) and Health Information Management (HIM)?
a. Nothing. They are two names for the same thing.
b. HIT refers to administering to software and hardware issues in the context of a medical practice and HIM refers to management of patient health information via digital and paper records
c. HIM refers to administering to software and hardware issues in the context of a medical practice and HIT refers to management of patient health information via digital and paper records
d. HIM is a subspecialty of HIT - The _______________ is responsible for making sure that a provider’s office follows state and federal regulations concerning patient care, privacy, and security of medical records.
- _______________, who typically earn a salary instead of an hourly wage, ensure a standard of care is met by all providers and staff in a healthcare facility.
- A clinical director is another name for an office manager, true or false?
- The chief officers of a healthcare organization report to the president of the organization, true or false?
Answer Key
- c. Ensure that providers use appropriate diagnosis and procedural codes
- c. ICD-10 codes
- d. After receiving payment from the insurance company and processing it
- c. 1 year of experience after earning a CCA certificate
- d. Modifiers
- b. HIT refers to administering to software and hardware issues in the context of a medical practice and HIM refers to management of patient health information via digital and paper records
- compliance officer
- Healthcare administrators
- False
- False
Chapter 9
Review Questions
- Dental care refers to the care of the entire oral cavity, true or false?
- What is one difference between a dental assistant and a dental hygienist?
a. Dental hygienists need to complete fewer educational hours than dental assistants.
b. Dental assistants are the only ones responsible for polishing the patient’s teeth
c. Dental hygiene requires an associate’s degree but dental assistant training requires fewer hours.
d. Most dental hygienists work in hospitals and most dental assistants work in private clinics. - The Registered Dental Hygienist (RDH) credential requires which of the following?
a. Graduation from a credentialed dental hygiene program
b. A bachelor’s degree in dental hygiene
c. Successful completion of a national written examination
d. Both graduation from an accredited dental hygiene program and successful completion of a national written examination - According to the Centers for Disease Control and Prevention (CDC), what percentage of Americans over the age of 30 have periodontal disease?
a. Less than 10%
b. Between 25–30%
c. Nearly 50%
d. Over 75% - What is the first thing a dental hygienist does in a typical day?
a. Sets up dental instruments
b. Cleans the dental suite
c. Greets patients
d. Checks the patient schedule - Which of the following is NOT part of preparing the treatment rooms?
a. Assembling polishers
b. Turning on the X-ray and sterilization equipment
c. Placing headrest covers
d. Setting up dental trays - To be a denturist, one must…
a. Be a dentist for 10 years.
b. Complete a dental assisting program or associate’s in dental hygiene.
c. Complete a master’s degree program.
d. Complete a 2-year training program and pass a national examination. - A _______________ is a sticky material that is used to fill cavities or replace part of a tooth.
- A hardened deposit on the teeth resulting from untreated dental plaque, often leading to oral health issues if not removed through professional cleaning, is called _______________.
- _______________ is a procedure that is used to remove plaque, calculus, and stains from the surfaces of the teeth.
Answer Key
- True
- c. Dental hygiene requires an associate’s degree but dental assistant training requires fewer hours.
- d. Both graduation from an accredited dental hygiene program and successful completion of a national written examination
- c. Nearly 50%
- d. Checks the patient schedule
- b. Turning on the X-ray and sterilization equipment
- d. Complete a 2-year training program and pass a national examination
- filling
- tartar / calculus
- scaling
Chapter 10
Review Questions
- What is one of the primary roles of a health educator when conducting a Community Health Assessment (CHA)?
a. Collecting and analyzing data to assess the health needs of a population
b. Writing prescriptions for patients
c. Diagnosing medical conditions
d. Administering medical treatments - Health educators must have at least a bachelor’s degree to enter the field, true or false?
- Where do Substance Use Disorder Professionals (SUDPs) typically work?
a. Law enforcement agencies
b. Pharmacies and retail clinics
c. Corporate offices providing wellness programs
d. Drug and rehabilitation facilities, opioid treatment centers, and specialty hospitals - An associate degree in Substance Use Disorder Professional (SUDP) typically consists of _______________ credits and includes coursework in pharmacology, counseling techniques, treatment theory, law and ethics, lifespan psychology, and general psychology.
- Which of the following is NOT a typical practice area for pharmacy technicians?
a. Counting and dispensing prescriptions in retail pharmacies
b. Performing medication reconciliation in hospitals
c. Conducting surgical procedures in a hospital setting
d. Compounding medications, such as making tablets, capsules, and lotions - Pharmacy technician programs typically require a _______________ and may require _______________ in some states. These programs usually last between 9 months and 1 year in Washington State.
- What is a significant challenge faced by Limited English Proficiency (LEP) patients in healthcare settings?
a. They are often given too much healthcare information to process
b. They can easily access healthcare services without barriers
c. They face difficulties in understanding healthcare information and communicating with healthcare providers
d. They receive faster treatment compared to English-speaking patients - The two national certifications commonly recognized for medical interpreters are the Certified Healthcare Interpreter (CorCHI) and the Certified Medical Interpreter (CMI), true or false?
- What role do hospital social workers play in treating patients with behavioral health issues?
a. They manage the financial accounts of patients
b. They diagnose mental health conditions and prescribe medications
c. They provide counseling and support for patients dealing with mental health and substance use disorders
d. They perform surgeries related to mental health conditions - The requirements for social workers vary from state to state, but most states require a minimum of a _______________.
Answer Key
- a. Collecting and analyzing data to assess the health needs of a population
- False
- d. Drug and rehabilitation facilities, opioid treatment centers, and specialty hospitals
- 90
- c. Conducting surgical procedures in a hospital setting
- high school diploma; certification
- c. They face difficulties in understanding healthcare information and communicating with healthcare providers
- True
- c. They provide counseling and support for patients dealing with mental health and substance use disorders
- bachelor’s degree
Chapter 11
Review Questions
- Professionalism is determined by the employee’s behavior and does not include reviewing organization policies and guidelines, true or false?
- Which of the following is an element of professionalism?
a. Attitude
b. Accountability
c. Respectful interactions
d. All of the above - Maintaining a professional appearance includes wearing clean, unwrinkled, odor-free clothing that is appropriate for work, true or false?
- The term _______________ approach refers to focusing on identifying and addressing issues constructively when discussing workplace concerns.
- To ensure that the patient’s uncontrolled pain is addressed, a nurse contacts the physician to review the patient’s pain management plan. This action demonstrates accountability, true or false?
- Continuing to provide quality care and fair treatment to individuals that you disagree with follows the ethical principle of _______________.
- Why is effective communication essential to professionalism?
a. Supervisors have limited time to support staff
b. It eliminates the need to ask for help
c. To prevent miscommunication and errors
d. Debriefing can be avoided - The CARE model outlines how to correct personality flaws of challenging coworkers, true or false?
- Honoring patient choices about their care plan demonstrates which of the following values?
a. Altruism
b. Respect for the patient’s autonomy
c. Justice
d. Valuing human dignity - The term professional _______________ refers to a continuous commitment to learning and can include networking in professional associations, participating in continuing education workshops, reading professional journals, and reflecting on feedback from a mentor.
Answer Key
- False
- d. All of the above
- True
- solution-oriented
- True
- justice
- c. To prevent miscommunication and errors
- False
- b. Respect for the patient’s autonomy
- development
Chapter 12
Review Questions
- What should you do if there is a difference in communication style between you and your supervisor?
a. Try to win them over to your style of communication through humor and goodwill
b. Refuse to communicate unless in writing with your supervisor
c. Look for a different job that is a better fit
d. Err on the side of being more formal and follow the lead of your supervisor in your communication with them - This term might encompass the language used in a message, the punctuation, or the use of video clips.
a. medium
b. encryption
c. encoding
d. feedback - __________ between the provider and patient seeks to establish and build trust and a sense of safety.
a. Bonding
b. Therapeutic communication
c. Assisted listening devices
d. Interpretation - Which of the following is the best example of emotional intelligence?
a. Sharing news quickly and giving patients time alone to absorb it
b. Sitting with grieving patients and providing silent support and empathy
c. Moving on with the visit when patients share unrelated information with you, to stay on time
d. Spending most of the visit discussing unrelated information in order to bond with a patient - Which of the following is NOT an example of a cultural difference regarding medicine?
a. Some religious beliefs prohibit blood transfusions
b. Some cultures require the oldest male in the family to make medical decisions for the patient
c. Jewish tradition prohibits euthanasia
d. Catholicism prohibits certain immunizations - What is one reason why medical language is changing?
a. To honor the fathers of modern medicine
b. To reflect variations between languages
c. To be more inclusive
d. To encourage more understanding by medical students - The ability to connect interpersonally and regulate one’s own emotional expression is also known as _______________.
- _______________ are a form of medical charting that provides information about the subjective complaint, objective findings in the office or lab results, the differential diagnoses, and the treatment plan.
- Even if you usually leave a voicemail for patients, it is fine to text occasionally in response to quick questions about treatment plans, true or false?
- In Washington state, it is the responsibility of the patient to bring their own interpreter, true or false?
Answer Key
- d. Err on the side of being more formal and follow the lead of your supervisor in your communication with them
- c. encoding
- b. Therapeutic communication
- b. Sitting with grieving patients and providing silent support and empathy
- d. Catholicism prohibits certain immunizations
- c. To be more inclusive
- emotional intelligence
- SOAP notes
- False
- False
Chapter 13
Review Questions
- How many hours per week per credit hour should students expect to spend on coursework?
a. 1
b. 2
c. 3
d. 4 - Which of the following is a helpful tool for memorizing content?
a. Taking breaks from studying
b. Use study apps
c. Practice with classmates
d. Use flashcards - When an instructor repeats material, students should make a note, true or false?
- Students who have a disability that impacts their learning should reach out to their academic advisor for assistance, true or false?
- There are typically four types of advisors available to students on college campuses, true or false?
- Many colleges offer __________ where they can meet community employers.
a. Career fairs
b. Internships
c. Externships
d. Job shadows - Campus resources are available to students taking in-person classes as well as students taking classes ____________________.
- Using the ____________________ method is effective in setting goals.
- Students who have difficulty taking notes by hand often use a ____________________.
- Which of the following may present a challenge to students attending college courses?
a. The student has English as a second language
b. The student has ADHD
c. The student has anxiety
d. All of the above
Answer Key
- c. 3
- d. Use flashcards
- True
- False
- False
- a. Career fairs
- online
- SMART
- laptop computer/laptop
- d. All of the above
Chapter 14
Review Questions
- After applying for a job posting, an applicant should review the values, benefits, and employee reviews of an organization, true or false?
- Which job search method is useful for both serious job seekers and those exploring a wide variety of career options, while also providing free access to comparing salary information and reading employer reviews?
a. Online Search
b. Professional Organization
c. Networking
d. Job Shadow - Which of the following should be included in a cover letter?
a. A copy of educational degree transcripts
b. Applicant qualifications related to the job description
c. Description of hobbies
d. Salary and benefit package expectations - A strong cover letter is a long explanation of the applicant’s background and goals. It should be written in a generic format to avoid standing out, true or false?
- It is helpful to include words listed in the job posting in your cover letter and resume, true or false?
- Which document does an applicant prepare to outline their work experience, skills, education, and accomplishments when applying for a job?
a. Job Posting
b. Cover Letter
c. Letter of Recommendation
d. Resume - Since phone interviews lack _________________________ communication, applicants should focus on listening carefully and taking notes to stay engaged in the conversation.
- Which of the following is an example of the A (action) step in the STAR method for behavioral interviewing?
a. “I calmly listened to the patient’s concerns and apologized for the delay.”
b. “A patient was shouting in the waiting room because their appointment was delayed.”
c. “The patient spoke more calmly after I acknowledged their frustration.”
d. “As someone working at the front desk, my role is to interact professionally, using skills such as communication to provide a positive patient experience.” - After an interview, a thank-you email should include which of the following?
a. Your available start date for the position
b. Expressing gratitude for the interviewer’s time
c. An attachment with additional qualifications for the job
d. Thank-you emails are not recommended - When you know you will need to decline a job offer, it is more professional to accept the offer first and then decline after 48 hours, true or false?
Answer Key
- False
- a. Online Search
- b. Applicant qualifications related to the job description
- False
- True
- d. Resume
- nonverbal
- a. “I calmly listened to the patient’s concerns and apologized for the delay.”
- b. Expressing gratitude for the interviewer’s time
- False
