Chapter 12 Knowledge Check

Chapter 12

Quiz yourself using the following chapter review questions to check how well you can recall the material.

Review Questions

1. What should you do if there is a difference in communication style between you and your supervisor?
   a. Try to win them over to your style of communication through humor and goodwill
   b. Refuse to communicate unless in writing with your supervisor
   c. Look for a different job that is a better fit
   d. Err on the side of being more formal and follow the lead of your supervisor in your communication with them
2. This term might encompass the language used in a message, the punctuation, or the use of video clips.
   a. medium
   b. encryption
   c. encoding
   d. feedback
3. __________ between the provider and patient seeks to establish and build trust and a sense of safety.
   a. Bonding
   b. Therapeutic communication
   c. Assisted listening devices
   d. Interpretation
4. Which of the following is the best example of emotional intelligence?
   a. Sharing news quickly and giving patients time alone to absorb it
   b. Sitting with grieving patients and providing silent support and empathy
   c. Moving on with the visit when patients share unrelated information with you, to stay on time
   d. Spending most of the visit discussing unrelated information in order to bond with a patient
5. Which of the following is NOT an example of a cultural difference regarding medicine?
   a. Some religious beliefs prohibit blood transfusions
   b. Some cultures require the oldest male in the family to make medical decisions for the patient
   c. Jewish tradition prohibits euthanasia
   d. Catholicism prohibits certain immunizations
6. What is one reason why medical language is changing?
   a. To honor the fathers of modern medicine
   b. To reflect variations between languages
   c. To be more inclusive
   d. To encourage more understanding by medical students
7. The ability to connect interpersonally and regulate one’s own emotional expression is also known as _______________.
8. _______________ are a form of medical charting that provides information about the subjective complaint, objective findings in the office or lab results, the differential diagnoses, and the treatment plan.
9. Even if you usually leave a voicemail for patients, it is fine to text occasionally in response to quick questions about treatment plans, true or false?
10. In Washington state, it is the responsibility of the patient to bring their own interpreter, true or false?

Answer Key

1. d. Err on the side of being more formal and follow the lead of your supervisor in your communication with them
2. c. encoding
3. b. Therapeutic communication
4. b. Sitting with grieving patients and providing silent support and empathy
5. d. Catholicism prohibits certain immunizations
6. c. To be more inclusive
7. emotional intelligence
8. SOAP notes
9. False
10. False