Chapter 14 Knowledge Check

Chapter 14

Quiz yourself using the following chapter review questions to check how well you can recall the material.

Review Questions

1. After applying for a job posting, an applicant should review the values, benefits, and employee reviews of an organization, true or false?
2. Which job search method is useful for both serious job seekers and those exploring a wide variety of career options, while also providing free access to comparing salary information and reading employer reviews?
   a. Online Search
   b. Professional Organization
   c. Networking
   d. Job Shadow
3. Which of the following should be included in a cover letter?
   a. A copy of educational degree transcripts
   b. Applicant qualifications related to the job description
   c. Description of hobbies
   d. Salary and benefit package expectations
4. A strong cover letter is a long explanation of the applicant’s background and goals. It should be written in a generic format to avoid standing out, true or false?
5. It is helpful to include words listed in the job posting in your cover letter and resume, true or false?
6. Which document does an applicant prepare to outline their work experience, skills, education, and accomplishments when applying for a job?
   a. Job Posting
   b. Cover Letter
   c. Letter of Recommendation
   d. Resume
7. Since phone interviews lack _________________________ communication, applicants should focus on listening carefully and taking notes to stay engaged in the conversation.
8. Which of the following is an example of the A (action) step in the STAR method for behavioral interviewing?
   a. “I calmly listened to the patient’s concerns and apologized for the delay.”
   b. “A patient was shouting in the waiting room because their appointment was delayed.”
   c. “The patient spoke more calmly after I acknowledged their frustration.”
   d. “As someone working at the front desk, my role is to interact professionally, using skills such as communication to provide a positive patient experience.”
9. After an interview, a thank-you email should include which of the following?
   a. Your available start date for the position
   b. Expressing gratitude for the interviewer’s time
   c. An attachment with additional qualifications for the job
   d. Thank-you emails are not recommended
10. When you know you will need to decline a job offer, it is more professional to accept the offer first and then decline after 48 hours, true or false?

Answer Key

1. False
2. a. Online Search
3. b. Applicant qualifications related to the job description
4. False
5. True
6. d. Resume
7. nonverbal
8. a. “I calmly listened to the patient’s concerns and apologized for the delay.”
9. b. Expressing gratitude for the interviewer’s time
10. False