11.9 Chapter Conclusion
Anita Hedlund
Summary
This chapter explored professionalism in healthcare, highlighting key factors such as attitude, accountability, service orientation, and etiquette. It also emphasized core values, including respect for dignity, autonomy, and concern for others’ well-being. Additionally, the chapter addressed effective communication techniques, such as closed-loop communication and the importance of ongoing professional development.
Review Questions
- The time dedicated for the team to communicate and review after a serious medical event is called a __________.
- The three core values a healthcare professional should hold are respect for:
- Human dignity, autonomy, and altruism
- Altruism, cultural humility, and charity care
- List three ways to engage in professional development.
- Is there a time when you admired someone’s professionalism? What traits and behaviors did they demonstrate? How will this influence your practice if you go into healthcare?
- Checking back with someone who has assigned you a task is called __________ communication.
- What are the steps of the CARE model for dealing with confrontation?
- How does keeping patients informed build trust?
- Give two examples of professional etiquette.
- Create a role-play script to practice conflict resolution. The scenario: An employee feels they have repeatedly received an unfair schedule. One person will play the upset employee, and the other, the supervisor responsible for scheduling. The script should present the concern and lead to a compromise.
- Recall a time when you felt sad, frustrated, or angry about a work-related issue. Write a plan for managing your emotions to stay calm and professional.
