Chapter 11: Professionalism
Overview
Jamie is a nursing student at a local community college. Jamie has worked as a barista while going to school, so they know something about customer service. In the nursing program, professionalism is discussed often, and is an expectation of students. Jamie is wondering, what does professionalism mean? What does a professional person do or say? What behaviors should a person who wants to be seen as a professional not engage in?
There are many components of professionalism, which this chapter will explore.
Objectives
Upon completion of this chapter, the learner will be able to:
- Define professionalism in the context of healthcare careers
- Explain elements of professionalism in relationships with other team members
- Identify professional etiquette or behavioral guidelines
- Recognize the values and ethical principles that drive professionalism
- Describe what professional development entails
Key Terms
- Professionalism
- Service-oriented approach
- Policies
- Dress code
- Etiquette
- Professional development
- Professional association
Attributions
- Chapter opening image: image released under the Pexels License
