Chapter 11: Professionalism
Overview
Jamie is a nursing student at a local community college. They have worked as a barista while attending school, so they are familiar with customer service. In the nursing program, professionalism is frequently discussed and is an expectation for all students. Jamie is wondering: What does professionalism mean? What does a professional person do or say? What behaviors should someone who wants to be seen as professional avoid?
This chapter will explore the many components of professionalism.
Objectives
Upon completion of this chapter, the learner will be able to:
- Define professionalism in the context of healthcare careers
- Explain elements of professionalism in relationships with team members
- Identify professional etiquette and behavioral guidelines
- Recognize the values and ethical principles that drive professionalism
- Describe the concept of professional development
Key Terms
- Professionalism
- Service-oriented approach
- Policies
- Dress code
- Etiquette
- Professional development
- Professional association
Attributions
- Chapter opening image: image released under the Pexels License
